REFUND AND RETURNS POLICY
We at moderncostumesshop.com value your satisfaction and are committed to providing quality products and services. If you are not satisfied with the products or services you purchased, here is our refund policy:

  1. Refund Eligibility
    ● Merchandise Refunds: Returned merchandise must be returned within 30 days of receipt in its original, unused condition and intact packaging.
    ● Service Refunds: Service purchases, such as subscriptions, can be canceled within 14 days of purchase for a full refund.
  2. Situations Where Refunds Are Not Approved
    ● Returns or cancellation requests after the refund period has expired.
    ● Items that are visibly used or damaged.
    ● Downloadable items, such as e-books, software, or other digital products.
  3. Refund Process
    ● Contact our Customer Service Department to explain the reason for the refund and provide order details.
    ● Once you receive the return instructions, please send the item back to the designated address. The return postage is the responsibility of the customer unless the reason for the return is due to a problem with the item itself.
    ● Refunds will be processed within 5 business days of receipt and inspection of the returned merchandise. The refund amount will be refunded to your original payment method.
  4. Exchange Policy
    ● If you wish to exchange an item, you may return the item following the refund process above and indicate your intention to exchange in the note.
  5. Delayed or Lost Refunds
    ● If you do not receive a refund on time, please check your bank account before contacting your credit card company. Sometimes it may take some time for the official refund to be processed.
    ● If the issue is still not resolved after the inquiry, please contact our customer support.
  6. Final Interpretation
    The right to interpret this refund policy belongs to moderncostumesshop.com, and we reserve the right to modify this refund policy at any time.